Support Policy

Support Policy

This page provides information about the return policy for PRIME SONY  Device Returning PRIME SONY  Devices You can return any PRIME SONY 

Device or accessory ("PRIME SONY  Device" means Kindle e-PRIME SONY  Fire TV devices, PRIME SONY  Echo devices and, in each case, PRIME SONY  accessories for these devices) you purchased directly from PRIME SONY  Marketplace (PRIME SONY .com) for a full refund within 15 (Fifteen) days ("Return Period") of the day you received it as long as it is in new condition and in accordance with our return policy below. Your Device is not eligible for return and refund after the 15-(Fifteen day) return period has expired.

After the 15-(Fifteen day) have passed, you will no longer be entitled to return your Device, unless it is defective. See Warranty Service below if you need to return your Device for service. This does not affect your consumer rights.

Note: If you have purchased a Device under Try Risk Free promotion or Money back guarantee promotion on PRIME SONY .com

then your Devices will be eligible for return and refund within 15 (fifteen) days of the day you received the Device in open or closed box condition. Please use our standard return process for returning the Device(s).

Note: If you want to return a Device for a refund and you purchased your Device from a third-party retail store, you must return your Device to the retailer where you made the purchase according to the retailer's return policies.

Need help with your Device? See the information below if you need to return your Device for service.

To return your Device within 7 (Seven days) of receipt or barcode etc. if purchased from  PRIMESONY.com

Prepare the Device for return: Please erase all personal information from your device and place it in the original packaging. You may still return the device if the box has been opened. If you are returning a Kindle e-reader, it is not necessary to include the manual or accessories.

Print a mailing label: Visit the Returns Centre on PRIME SONY or contact Customer Support for assistance with your return. Your Device must be returned to PRIME SONY  using a traceable method. If you pay for return postage, please see About Your Refund below.

Give return package to the carrier: Please wrap the package securely, attach the return label you printed to the package, and follow the instructions provided to arrange a collection with the carrier or bring to your local post office or private couriers Services When we have received and processed your return, our returns department will request the appropriate refund to the payment method used for the original order or products etc. View completed refunds by visiting the Order Summary in Your Account Transfer 20 Day's by (https://www.primesony.com/your Account in please Login your Account) After complete original items by you return.

Please Visit website or APP in Check your my wallet,

Note about pre-paid mailing labels and shipping cost refunds: Return postage costs are only reimbursed if the return is due to  PRIME SONY error. If a pre-paid label is not convenient in your location, indicate the cost of shipping you paid with your return (either on the packing slip inside of the box or written on the return label outside of the box). You may be reimbursed for your shipping costs according to our  PRIME SONY Return Policies ( PRIME SONY full site) policy.

Devices are covered by a One-or tow Year Dependent products and manufacturers Limited Warranty. If you are a consumer, you will also have consumer rights and this warranty is provided to you in addition to these rights and does not jeopardise your consumer rights in any way. This means that if your Device is faulty, you may be entitled to a repair or replacement from the retailer.

The use of a Device is also subject to the License Agreement and Terms of Use. If you need service under the warranty or would prefer some personal assistance, please contact us so we can help determine how best to help you. We'll gladly provide assistance or a replacement according to the warranty guidelines or in accordance with your consumer rights.

Refund or Return Pick up and Self Ship Guidelines

Guidelines on returning an item

Return Pick-up

Return pick-up is available for eligible pick-up addresses and the items, provided there are no shipping restrictions. In case pick-up is not available, Self-Ship option will be automatically selected. A refund will be issued to your original payment method, in accordance with PRIME SONY  refund policy, once we receive the item(s) or the seller notifies us of receipt of return, as the case may be.

To ensure successful return pick-up, return the item in original condition with (brands) manufacturer's box, MRP tag, intact, user manual, warranty card and all the accessories therein.

Note: Certain couriers might require a return label which can be generated in the Returns Centre

A return will not be processed if the pickup is cancelled owing to missing or damaged (caused while in your possession) item or its accessories.

(Self-Ship) You can self-ship the tie 

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